Job Description
The Scottish Qualifications Authority is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.
We are looking for an Operations Manager to work within our operations directorate as part of the National Qualifications Quality Assurance – Verification and Approval (NQVA) team. The team plays a key role in delivering the quality assurance part of our operational tasks including processing requests for approval to deliver SQA qualifications and verification of their delivery.
This is an exciting and dynamic role working across SQA with multiple team engagement. You will deliver against critical internal and external Key Performance Indicators (KPIs), Service Level Agreements (SLAS) and have an excellent understanding of project delivery. This role is for someone who is keen to get involved with critical tasks that require you to roll your sleeves up and get in-volved directly with the NQVA team, colleagues across the organisation and our stakeholders,
The successful candidate will be joining a well-established and talented team. They will be required to lead and manage the team to implement a range of continuous improvement activities to meet stakeholder demands and business objectives and to contribute to the strategic direction of the business area by developing new and/or improved processes and procedures. In order to do this you must be able to demonstrate experience in the following specific duties:
1. Lead and manage an operational team to deliver to key targets
2. Instigate, lead, manage and/or deliver change to meet current and future business needs and to promote continuous improvement initiatives
Additionally, you must be able to demonstrate the following skills and experience:
3. Working in a high-pressure operational environment
4. Effective communicator with a range of audiences
5. Recognising emerging changing needs in operations and maximising the opportunity from those needs
6. Ability to show resilience under pressure and be able to work to tight deadlines
Applicants, as a minimum, should be educated to SCQF Level 9 or be able to demonstrate relevant experience for the job.
SQA offer a fantastic benefits package in return for your talent. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday.
If you think you’ve got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below.
SQA welcomes applications from every section of the community. SQA has a Gaelic Language Plan and is committed to its purpose.Tha Plana Gàidhlig aig SQA agus tha sinn a' creidsinn gu h-àrachdach agus na h-amasan a tha air cur a-mach sa Phlana Nàiseanta don Ghàidhlig.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.