Job Title: Receptionist
Salary: £, - £,
Location: Cambridge/Duxford
Contract: Full Time/Fixed Term ( months)
This is an exciting opportunity for a Receptionist to join a passionate, fast-paced environment providing world class support to our colleagues and customers.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
An opportunity to be a Receptionist with a difference, we are looking for the right candidate to work across our Reception desks. As a Multi-site Receptionist you will provide valuable assistance to the Reception Department, providing that all important cover where needed in our different locations, whilst providing a high level of Reception Service and Very Warm Welcome to our external and internal customers. The role will be fast paced with no days being the same, it will provide all-round experience of our organisation and culture.
As part of this role, you will:
1. Provide Warm Welcome to all customers, delivering a consistently high standard ensuring a positive Visitor experience and Customer satisfaction across our Receptions Desks.
2. Referral point for staff and colleagues within the organisation, supporting the business by providing contact point to all colleagues as and when required.
3. Managing the arrival and security of all visitors and staff to the organisation, operating badge access system in line with company security policies.
4. Provide an efficient switchboard service re-directing all calls received to the correct destination ensuring efficient customer service.
5. Delivering high quality customer service in Reception administration which includes all relevant inboxes, as well as administration of additional tasks within the organisation.
6. Administration of meeting room bookings process as required, authorising and overseeing customer focussed meeting facilities, managing hospitality requests.
7. Administration of Pool Cars, bikes and Parking, arranging bookings.
8. For allocated site, ensure all records and information are up to date.
About you
You will be experienced in Front of House Operation, promoting a Warm Welcome policy. You will have a pro-active and can-do professional approach to provide a positive visitor experience, being able to multi-task and remaining flexible is key to the role.
To be successful in this role, you will:
9. Be an effective communicator with ability to remain calm, friendly and professional when working under pressure during peak times.
10. Have proven experience in a fast-paced People, Hospitality and/or Retail environment.
11. Be an experienced computer user.
12. Ideally own transport, ability to work at different locations.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
13. Group personal pension scheme
14. Discretionary annual bonus
15. Life assurance up to x annual salary
16. Private medical and Permanent Health Insurance
17. Green travel schemes
18. days annual leave plus bank holidays
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend -% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue potential? Apply now.
We review applications on an ongoing basis. With a closing date for applications being Tuesday th April, however, this is a rolling campaign, and therefore we will conduct interviews as and when candidates apply. We reserve the right to close this vacancy once we have received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than -months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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