Job overview
We are seeking a customer-focused and detail-oriented individual to join our team as a Counter Service Representative at New Garden Chinese Takeaway (Mansfield). The ideal candidate will be responsible for taking customer orders, processing payments, pack orders efficiently, and ensuring a positive experience for our guests. For more details on this role, please see below.
Working hours
* Fridays 17:00 to 21:00
* Saturdays 17:00 to 21:00
Job responsibilities
* Greet customers, take their orders accurately, and ensure that special requests or dietary preferences are noted.
* Handle cash transactions and provide accurate change, as well as managing online delivery order status.
* Provide excellent customer service by addressing inquiries, offering menu recommendations, and ensuring customer satisfaction.
* Keep the counter area clean and organised and ensuring a tidy workspace.
* Communicate effectively with kitchen staff to relay orders and any special requests from customers.
* Ensure that all orders are correctly packaged, include the necessary condiments, and are ready for pickup or delivery.
* Resolve customer complaints or issues in a professional and courteous manner, or escalate to management when necessary.
Essential traits
* Live in the Mansfield area.
* Excellent communication skills – clear communication with customers and kitchen staff is crucial.
* Customer-focused attitude – a friendly and customer-oriented approach is essential to create a positive service experience.
* Accuracy and attention to detail – ensuring that orders are taken accurately and processed correctly is vital.
* Stress management – the ability to handle a fast-paced environment and remain calm under pressure.
* Mathematics skills – proficiency in basic math for processing payments and providing accurate change.
* Teamwork – working alongside kitchen staff and other team members is necessary for smooth operations.
We particularly welcome candidates that:
* are currently studying at college or sixth form level.
* have knowledge of Chinese cuisine – familiarity with the menu items and an understanding of Chinese cuisine can be beneficial.
How to apply
If you are interested in applying after fully reading the job description, please register your interest by sending an message to the mobile phone number provided with your name, phone number, and call availability, so we can get in contact with you.
Job Type: Part-time
Pay: From £10.40 per hour
Benefits:
* Casual dress
* Free parking
* On-site parking
* Transport links
Work Location: In person