VANRATH are delighted to be assisting a leading Services company with the recruitment of a Commercial Services Executive.
This position is based in the company's Newtownabbey (Mallusk) office. Monday - Friday position. Working hours are 8am - 4:45pm or 8:30 - 5:15pm, Monday to Thursday, and 8am - 3:30pm or 8:30-4pm, Friday. This is a Permanent position. This company has an excellent reputation.
Salary
£30,000 - £32,500 + Great Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities
Key Responsibilities:
* Act as a main point of contact for customers both locally and international based;
* Build strong, credible relationships with Customers, ensuring total satisfaction within Brett Martin product offering;
* Having an in-depth knowledge and understanding of each customer account, and any specific requirements;
* Collaborate closely with customers with regards to orders and enquiries;
* Work closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment;
* Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock;
* Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced;
* Ensure all quality issues raised by the Customer are followed through, and where appropriate raise and follow through credit notes for payment;
* Ensuring relevant Sales person is kept informed of any issues relating to their particular customers;
* Ensuring international based sales team are kept informed of all updated price lists;
* Providing all necessary Sales information for Customer visits i.e turnover, historical sales prices/s orders.
* Order entry, involving accuracy and attention to detail.
The Ideal Person
* GCSE level education, including Maths and English
* Have excellent administrative and numeracy skills
* Have at least 1 to 3 years customer service experience within a busy office environment
* IT literacy skills and have experience of Windows based packages
Desired criteria
* Fluency in verbal/written German/French/Spanish; knowledge of another language is advantageous
* Degree level education
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
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