How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you can play your part too join our Customer Strategy team as a Customer Communications Specialist.
How you'll make a difference
You will be the owner of all member communications and champion application of Consumer Duty outcomes, lead the co-ordination/delivery of all member communication ensuring reviews align to Divisional/Society priorities and projects. You'll provide a voice for system capability/functionality to make implementing, amending and improving future communication as seamless as possible across all channels and communication types.
You'll review communications against the Society's Customer Understanding Framework, Clear Comms Handbook and Tone of Voice along with our legal and regulatory obligations. Ensure the Society follows the relevant framework for all new and existing member communications. Track improvements made across communications providing a before and after assessment.
What will you bring to the role?
1. Excellent planning and organisation skills.
2. Effective communication skills (verbal...