Job Description
About ERSG
Founded in 2008, ERSG has established itself as a market leader in providing workforce solutions in the energy sector. We collaborate with major international companies and smaller independent businesses to facilitate their projects throughout the entire project lifecycle. Headquartered in London, ERSG has grown from 5 staff in 2008 to over 200 today, with offices across Europe, Asia and North America.
Find out more about us at Careers at ERSG
ersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us.
Responsibilities include:
* Logging new queries onto our in-house system‘Nostrum’
* Take ownership, fully investigate & resolve client sales invoice & contractor queries in a timely manner – this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contactors & payroll companies
* Have a good understanding of accounting processes in relation to invoicing, credit notes & purchase orders
* Processing corrections to sales invoices and pay remittances on the payroll system – Intime (RSM)
* Ensure any new client invoicing processes are set up & all key stakeholderss are aware
* To build and maintain excellent relationships with other key stakeholders from around the business
* Generating weekly & monthly sales invoices as per client instructions
* Uploading sales invoices on to the client’s own portals
* Assisting the Payroll & Operation Support teams on an ad-hoc basis
About you:
* 1+ years customer services experience
* Intime (RSM) experience (Desirable)
* Excellent attention to detail and accuracy in processing complex scenarios
* Can demonstrate ability to use initiative to effectively troubleshoot and problem solve
* The ability to balance and prioritise duties in a manner that allows all deadlines to be met
* Good Outlook & Excel knowledge
* Good spoken and written communication skills
* Knowledge/understanding of Purchase Orders and invoicing
* Ability to work independently and collaboratively in a team environment
* A flexible and adaptable individual with a can-do attitude
* Bullhorn and/or Sage experience (Desirable)
Benefits
* Performance based annual bonus
* Company incentives throughout the year
* Clear career progression
* 1 day per week WFH
* Great company culture and colleagues
*This role would be office based 4 days per week*