AMCOR - HEANOR Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future. We have an opportunity for a driven Internal Sales Executive, the purpose of the role is to retain and grow business through a proactive, sales and customer service-led approach. To support the commercial objectives of the Plaswood business by maximising all sales opportunities, developing existing accounts, and contributing to new business growth. Main Duties Process customer orders, quotations, enquiries, and CRM interactions accurately and within agreed timeframes Proactively follow up all quotations, leads, and sales opportunities to maximise conversion rates Maintain and develop strong relationships with existing customers, with a focus on key accounts Identify and pursue new business opportunities through proactive customer engagement Monitor and analyse customer sales performance, identifying trends and implementing actions to drive growth Maintain and manage a pipeline of opportunities, ensuring timely follow-up and progression Promote Plaswood products and support new product initiatives Assist with tender preparation and commercial proposals where required Seek opportunities to upsell and cross-sell across the product range Raise and manage customer complaints, ensuring thorough investigation and timely resolution Support root cause analysis for non-conformances and implement corrective actions Maintain accurate ship schedules, ensuring customers are kept informed of delivery updates or issues Manage POD requests and delivery-related queries Identify stock issues and liaise with relevant departments to resolve Work closely with Production, Procurement, Quality, Warehouse, Distribution, and Accounts to ensure smooth order fulfilment Provide timely and accurate sales performance data and reports as required Maintain accurate customer, product, and CRM data, ensuring system integrity and effective pipeline management Carry out general housekeeping duties including data cleansing and system updates Contribute to continuous improvement by identifying process inefficiencies and suggesting solutions Participate in team meetings and support wider team objectives Take ownership of personal development and participate in relevant training Duties specific to business unit Actively contribute to the delivery of sales forecasts through effective account management and opportunity tracking Ensure all enquiries and quotations are managed proactively and followed through to conclusion Deliver consistent, high-quality customer service across all interactions Take ownership of customer aftercare and ongoing relationship management Work collaboratively within the team to ensure full coverage of workload and shared objectives Add value through proactive selling and identifying commercial opportunities within the customer base To support the Business Development Executive in the achievement of the business commercial aims and KPIs To take ownership of your ongoing development and partake in any relevant training required in accordance with the responsibilities of your role To assist in developing process improvements Person Specification and Qualifications Experience working within a sales and customer service environment Experience in a commercially focused role (desirable) Positive and proactive attitude towards change and development Strong customer service focus with a passion for delivering excellence Ability to build strong relationships with customers and internal stakeholders Well-developed communication skills Excellent organisational and time management skills Ability to prioritise workload in a fast-paced environment Strong attention to detail and accuracy Good problem-solving ability and initiative Commercial awareness with the ability to identify sales opportunities Strong teamwork and collaboration skills Competent in Microsoft Office (Excel, Word; PowerPoint desirable) Experience using CRM systems (desirable) Educated to minimum GCSE level C/5 (Maths and English)