Servicenow business analyst

Job Description

Role Title: ServiceNow Senior Business Analyst

Duration: contract to run until 30/06/2025

Location: Knutsford, Hybrid 2/3 days per week

Rate: up to £511.29 p/d Umbrella inside IR35


Role purpose / summary


Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform.


Key Skills/ requirements


1. Understand the current as is processes
2. Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes
3. Leading various ITSM customer working and focus groups to solicit requirements
4. Direct interaction with customers as well as on and off-shore development teams
5. Identify areas of process and tooling improvement
6. Ensure gaps are clearly defined and assessed
7. Functional specification of target state processes
8. Work closely with the development teams throughout all phases
9. Produce test strategies and engage actively in the testing phase
10. Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements