Pay, benefits and more:
We’re looking to offer a highly competitive salary & package which will be discussed further during telephone interview. Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
* Ensure global major incident management processes are followed to minimize business impact and ensure swift resolution of high priority IT incidents. Lead the identification, analysis, and resolution of recurring or major IT problems to prevent future incidents
* Work with key stakeholders to identify true root cause as well as mitigation and prevention steps, collaborating to assess change requests, and coordinate the planning and execution of approved changes
* Ensure accuracy and integrity of configuration data, configuration item relationships, and application service dependencies. Facilitate regular audits to verify compliance with global CMDB standards
* Build and nurture strong relationships with application and infrastructure leads, fostering collaboration and effective communication
* Build relationship with key stakeholders becoming the voice of the customer back into the Global Service Management team
What you need to succeed at GXO:
Significant understanding of IT service management best practices with a strong focus on delivering high-quality and efficient services
* Proven experience in leading and managing Incident, Problem, Change, and Configuration Management processes
* Strong understanding of ITIL (Information Technology Infrastructure Library) framework and best practices.
* Excellent leadership, communication, and interpersonal skills
* In-depth knowledge of IT service management tools and technologies