Job Description
Receptionist
About the Role:
We are looking for a friendly and professional Receptionist to join our team at one of Darwin Escapes’ beautiful holiday destinations.
This is a fantastic opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about delivering outstanding customer service.
As a Receptionist, you will be the first point of contact for our guests, ensuring they receive a warm welcome and a seamless experience throughout their stay. This is a varied role in a fast-paced environment, ideal for someone who is organised, approachable, and able to multitask effectively.
This is a fixed term role, working 22.5 hours per week. Shift pattern includes mornings, afternoons and evenings.
About the Park:
Our holiday park offers a relaxing and welcoming environment, with high-quality accommodation set in beautifully maintained surroundings. The reception team plays a key role in shaping the guest experience from arrival to departure.
With a supportive team and a strong focus on quality, this is a great opportunity to develop your skills within a growing and reputable business.
Key Responsibilities:
• Welcome guests on arrival and provide a friendly and professional check-in experience
• Handle guest enquiries, both in person, over the phone, and via email
• Manage bookings, payments, and reservations using internal systems
• Provide information about the park, local area, and available facilities
• Handle guest feedback and resolve queries or issues promptly and professionally
• Coordinate with housekeeping and maintenance teams to ensure accommodation readiness
• Process check-outs efficiently and accurately
• Maintain a clean, organised, and presentable reception area
• Support administrative tasks and daily reception operations
• Follow all company procedures, including data protection and health & safety
What We’re Looking For:
• Previous experience in a customer service or receptionist role is desirable
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• A friendly, positive, and professional manner
• Good IT skills and confidence using booking systems
• Ability to work under pressure in a busy environment
• A flexible approach to work
• A commitment to delivering an excellent guest experience
Why Join Darwin Escapes?
• Competitive salary
• Discounted staff breaks at our luxury resorts across the UK
• Free use of many resort facilities including gyms and swimming pools
• Food discounts across all resorts
• Discounts on spa treatments
• Employee Assistance Programme
• Access to the Darwin Academy training programme
• Cycle to Work scheme
• MediCash health plan
(Some benefits are subject to terms and conditions.)
Additional Information:
The position involves working in a busy front-of-house environment, requiring prolonged periods of standing, use of computer systems, and handling guest interactions throughout the day.
About The Role
Key Responsibilities:
• Welcome guests on arrival and provide a friendly and professional check-in experience
• Handle guest enquiries, both in person, over the phone, and via email
• Manage bookings, payments, and reservations using internal systems
• Provide information about the park, local area, and available facilities
• Handle guest feedback and resolve queries or issues promptly and professionally
• Coordinate with housekeeping and maintenance teams to ensure accommodation readiness
• Process check-outs efficiently and accurately
• Maintain a clean, organised, and presentable reception area
• Support administrative tasks and daily reception operations
• Follow all company procedures, including data protection and health & safety
Skills Needed
About The Company
A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday.
Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences.
Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations.
Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.
Company Culture
At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom.
Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners.
We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts.
Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.
Desired Criteria
Required Criteria
* Right to work
* Experience of working as a receptionist
Closing DateFriday 1st May, 2026