Do you want to join a friendly and supportive team committed to delivering outstanding services for young people and families?
We are seeking a proactive and experienced Business Support Officer to join our team. This is an excellent opportunity to work across Youth and Family Hubs, supporting children, young people, and families while collaborating with internal departments and partner agencies. Our work aligns with national directives such as Youth Matters: Your National Youth Strategy and Best Start in Life Strategy.
Key Responsibilities
Act as the first point of contact for Youth and Family Hubs, delivering excellent customer care.
Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection.
Manage lettings and room bookings.
Ensure completion of service level agreements.
Conduct building tours and communicate health & safety requirements.
Report building repairs promptly.
Accurately record data using various ICT systems.
Carry out staff well-being checks.
Take meeting notes as required.
Maintain stock control and inventory.
Monitor shared inboxes.
Provide cover across all hubs and youth centres.
Act as a named first aider and key holder.
Ensure compliance with council policies including safeguarding, data protection, and health & safety.
About You
You will have/be:
NVQ Administration Level 3 (or equivalent).
Proven experience in delivering effective business support services
Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public.
Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner.
Strong organisational and communication skills.
Independent, and able to manage competing priorities in a fast-paced environment.
Confidence in managing financial procedures, ICT systems, and packages.
Knowledge and understanding of GDPR and Freedom of Information.
The ability to work flexibly and collaboratively across teams.
To undertake other duties appropriate to the grade and participate in training and development as required.
What We Offer
A supportive and inclusive working environment.
Opportunities for professional development and training.
The chance to make a meaningful impact in the lives of children, young people and families in Dudley.
See Job Description and Person Specification for full job details.
Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates