Lead Patient Pathway Coordinator (Fixed-term)
An exciting opportunity has arisen for a fixed-term post as Lead Patient Pathway Coordinator to join the Planned and Surgical Care directorate. The successful candidate will provide efficient and effective administration services for outpatient bookings and patient pathway management.
Responsibilities
* Supervise a team of administrative staff, managing specialties across the care group.
* Prioritise workload to ensure registration of all referrals and booking of appointments are in line with the Trust’s waiting time standards and Patient Access Policy.
* Develop and implement working procedures to maximise effective use of clinic capacity and help ensure the Trust meets local and national waiting time targets.
* Accurately record information into systems and maintain patient appointment information within the Trust.
Essential Qualities
* Efficient, caring, proactive, and understands the confidential nature of the work.
* Excellent accuracy, attention to detail, and ability to meet deadlines daily.
* Strong communication skills, good telephone etiquette, and ability to interact with patients and staff at all levels.
* Positive approach and ability to provide a quality service that supports patient care.
Values
Kindness, Integrity, Teamwork and Equality.
Benefits
* 27 days holiday plus bank holidays.
* NHS pension.
* Discounts at selected shops and restaurants.
* Opportunities for promotion across the Trust.
Contact
Name: Sophie Gilligan
Job title: Business Support Officer
Email address: sophie.gilligan@nhs.net
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