Role Overview We are looking for a VIP Account Manager to serve as the primary point of contact for our most valuable users. This role focuses on delivering white-glove, highly personalised service to high-net-worth individuals and high-volume traders, with a strong emphasis on retention, satisfaction, and long-term value creation. The ideal candidate combines excellent relationship management skills with a strong understanding of financial products and digital assets. Key Responsibilities Manage a portfolio of high-value clients, providing proactive, tailored, and responsive support Build trusted, long-term relationships by deeply understanding client needs and preferences Act as the internal advocate for VIP users, collaborating closely with Product, Compliance, Marketing, and Support teams Monitor account activity and user health metrics to identify retention risks and growth opportunities Execute VIP engagement initiatives such as personalised communications, exclusive offers, and special events Ensure timely, high-quality resolution of client issues with discretion and professionalism Maintain accurate CRM records and ensure compliance with internal and regulatory standards Contribute to reporting on VIP satisfaction, revenue contribution, and retention performance Skills & Experience 3–5 years’ experience in account management, client services, or relationship-focused roles Experience working with high-value clients or premium customer segments Strong understanding of financial products, trading platforms, and/or digital assets High emotional intelligence and the ability to manage demanding stakeholders effectively Strong organisational skills with exceptional attention to detail Experience working cross-functionally in fast-paced environments Fluency in English; additional languages are a plus