Daily planning: Report to duty punctually and prepare for the days activities. Support the ward team in planning and coordinating the day's inpatient schedule (admissions, discharges, transfers, investigations). Ensure documentation is ready for ward rounds, MDT meetings, and other scheduled tasks. Outpatient Appointment Booking Arrange and book outpatient follow-up appointments as directed by clinical staff. Ensure appointment details are correctly recorded in the hospital system and communicated to patients and their families. IT and Systems Competency Operate hospital information systems efficiently, including: EPR (Electronic Patient Records) Microsoft Teams(for communication and virtual meetings) Microsoft Word & Excel(for documentation, data entry, and reporting) Troubleshoot minor system issues or escalate to IT support when necessary. Confidentiality and Data Protection Handle patient information with the utmost confidentiality, adhering to hospital policies and legal framework. Ensure all patient files, records, and computer data are stored securely and accessed only by authorized personnel. Resource Management Monitor the use of administrative and clinical supplies on the ward. Use office equipment and consumables (e.g., paper, printing materials) responsibly to minimize waste. Report shortages or maintenance issues in a timely manner to the appropriate department. Communication and Collaboration Serve as the first point of contact for visitors, staff, and patients regarding non-clinical queries. Liaise with multidisciplinary teams (nurses, doctors, allied health professionals, administrative staff) to ensure clear and effective communication. Relay messages, update patient statuses, and follow through on ward-based tasks promptly. Documentation and Filing Maintain accurate and up-to-date patient records. File paperwork efficiently, ensuring accessibility for authorized staff. Assist with scanning, copying, and archiving of documents in accordance with hospital policies. Support for Clinical Team Prepare patient notes and relevant documents for ward rounds or MDT meetings. Assist with the administrative aspects of admissions, discharges, and transfers. Health and Safety / Infection Control Follow infection control protocols when handling documents and equipment. Report any health and safety concerns to the relevant manager immediately. Other Duties Undertake any additional clerical or administrative tasks as required by the ward manager or senior nurse. Participate in training sessions to update knowledge and skills relevant to the role.