Customer Support Agent
Kilmarnock | Hybrid working
£25,000 + amazing benefits
Monday to Friday 8–4 / 9–5
Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?
This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team.
You’ll be the voice of calm and reassurance for customers who need a little extra support – helping them navigate difficult circumstances with care, professionalism and a listening ear.
Whether you’re from a care background, nursery setting, or simply someone who thrives on meaningful conversation – this role could be a brilliant career move.
What You’ll Be Doing
* Taking inbound and outbound calls to support vulnerable customers with tailored guidance
* Listening with empathy, problem-solving with care
* Working closely with your colleagues in the wider collections and customer support team
* Playing a key role in helping people get back on track during a challenging time
Why This Role Stands Out
* £25,000 starting salary
* Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months)
* Structured Mon–Fri shifts (8–4 or 9–5)
* Award-winning office space in HALO Kilmarnock – a modern, low-carbon hub
* Full training provided – no financial services experience needed
Perks & Benefits
* 28 days holiday (rising to 31 after 5 years)
* Pension: 5% employee / 4% employer contributions
* Life Assurance: 3x annual salary
* Free medical, dental & optical healthcare cash plan
* Staff discounts at loads of high-street & online retailers
* Wellbeing programme & Employee Assistance Scheme
* Modern Apprenticeship scheme for personal growth
If you’re caring, customer-focused and looking for a role where you can genuinely make a difference, we’d love to hear from you.