Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To be able to cover as and when required, with flexibility to cover annual and sickness leave is essential.
PLEASE NOTE ; Due to high volumes of applications we may close this Job advert earlier than the advertised closing date. Previous applicants need not apply.
Main duties of the job
Job Responsibilities:
Administration
* To have a thorough knowledge of all Practice procedures.
* Towork in accordance of written protocols.
* Scanning post in medical records.
* Email and photocopy as requested.
Reception
* Receiving patients consulting with members of Practice team.
* Handing completed repeat prescriptions to patient and checking names and addresses.
* Be able to cover all reception position as necessary.
Appointments
* Process appointment requests for today and future appointments from patients by telephone and in person.
* Deal with visits requests.
Computer
* Registrations of new patients computer data entry and medical records.
* Process patients change of address computer data and medical records (have knowledge of Practice area).
* Process repeat prescription request in accordance with Practice guidelines.
* Electronic Prescribing Service.
Telephone
* Have working knowledge of telephone system, during and after hours.
Other Tasks
* Clear rooms after surgeries.
* Ensure building security have thorough knowledge of doors/windows/alarm.
* Make coffee/tea for doctors.
* Any other tasks allocated by managers.
About us
The surgery has very helpful and friendly staff. We all work to help each other as a team to ensure the best possible care for our patients.
The practice is Covid safe, ensuring patients practice hand cleanliness when visiting. The surgery is very well maintained inside and out. The surgery has adequate parking for patients and staff.
CQC rated good at practice.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths.
* IT literate.
* Flexible approach to working hours.
* EMIS web knowledge.
Experience
* Must have reception experience, preferably in a GP practice setting.
* Experience of working with the public.
* Team player.
* Experience working within GP setting or Hospital setting.
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