Customer Service Advisor – Travel Claims Salary: £26,210 - £30,300 per annum DOE Location: Christchurch / Hybrid Options Available after Probation Hours: Monday – Friday, Shifts between 8.00am – 6.15pm (plus 1 in 6 Saturdays with day off in week) Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times. Main Responsibilities: * Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service. * Empathise with customers, understand their needs, and guide them through the claims process. * Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations. * Identify potential fraudulent claims and work to recover funds from other insurers. * Handle customer complaints and disputes, striving for amicable resolutions. * Prioritise tasks, meet deadlines, and maintain accurate records. * Work closely with other teams to ensure seamless customer experiences. * Uphold regulatory requirements and company policies. Skills/Experience Required: * Previous insurance, customer service or telephony experience is desirable. * A genuine desire to help people and a commitment ...