Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort. Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world. Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience. 1 out of every 10 new lifts in Europe is an Orona lift 100 countries have Orona products installed 300,000 lifts worldwide with Orona technology 25,000,000 We bring more than 25 million people every day to their destination Number 1 in production capacity in Europe for complete lifts 1st company in the sector worldwide certified in Ecodesign - ISO 14006. More information at www.orona.co.uk Responsible for identifying repair work opportunities for Key Account customers; compiling quotations for repair works following PPM, Callout, Insurance reports and progressing with customers through to order stage. Liaises with service & account managers in regional offices to maximise chargeable repair order opportunities Reviews customer orders gained and accurately prepares repairs package for handover to relevant Repairs Supervisor for completion. Monitors Key Account customer portals for appropriate activity. Process Insurance reports, uploading to Orona software and updating customer portal Repair Opportunities Liaises with internal stakeholders to help identify opportunities for chargeable repair works from Key Account maintenance portfolio. Opportunities arise from, but not limited to:- Engineer dilapidation, maintenance and callout sheets, client insurance reports Repair Quotations Responsible for creating prompt accurate quotations in accordance with company BMS. Good communication required with all service team structure to ensure correct information is available to correctly compile quotations. Responsibly to report failures in information provision by others to service and line manager. Responsible for issuing sufficient quote volume to attain required order intake value and profitability Repair Quotation Progressing/Order In-Take Responsible for regular contact with customers to ensure quotations received, understood and chargeable orders are placed for works quoted. To overcome customer objections and liaise with others within company/externally; to positively respond to customer requests for information prior to their placing order(s) Repairs Order Processing Upon receipt of customer order; Responsible for: - reviewing quotation & order for compliance with company BMS and required profitability levels. Prompt & accurate registration of order on company systems and clear communication with Repair Supervisor & others to ensure order commitments fully understood & profitability enhanced wherever possible. Reporting Responsible for prompt provision of information/reports as required by line manager. Customer Focus - aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations. Planning - able to plan time and projects to respond to clients promptly and within their expectations To manage and guide customer expectations on the companys services Ability to learn the technical aspwects of lift industry, so expanding scope of works able to quote. Health, Safety and Environment – understand and apprecaite the risks and cost implications of HSE requirements Problem Solving – able to identify problems, break them down into smaller elements, pin point possible solutions, prioritise these different elements and construct an action plan for tackling the problem. Time Management – able to use time efficiently, prioritising efforts to meet the needs of the business. Stand Alone – Self confidence to be able to work with minimum supervision and be trusted to deliver work that is timely and accurate, right 1st time. Administration – organises files, both paper and computer, in a clear a systematic way that is easy to understand and use. Communication - good communicator both orally and in writing, providing clear and relevant information to others in a way that they can understand exactly the true message that is being sent. Must also be able to select the right medium to use. Building Relationships - builds good relationships with peers and others by co-operating, finding common ground to solve problems, encouraging collaboration, representing own interests but being fair to other groups Perseverance – pursues with energy and desire to finish, seldom giving up especially in the face of resistance or setbacks. Approachability – exudes a pleasant, warm and gracious personality, builds a rapport that puts others at their ease.