Role: Customer Service Advisor
Location: Milton Keynes / Hybrid working
Hours: Full time, permanent (08:30am–5:30pm with one hour lunch)
Salary: £25,397
An excellent opportunity has now arisen for a Customer Service Advisor to join our client’s successful team.
If you want to be part of a sociable team where people are genuinely looked after (and a little bit spoilt!), with a small business feel and a real family-style culture, then this could be the role for you.
Who are we?
Our client operates within a fast-paced, customer-focused environment, supporting multiple programmes and stakeholders. They pride themselves on delivering a high standard of service while maintaining a close-knit, supportive working culture. After an initial training period, the role offers hybrid working (2 days from home and 3 days office-based).
Benefits:
Salary of £25,397
Quarterly bonus scheme
Hybrid working (2 days WFH / 3 days office based after training)
Pension scheme
Private healthcare
Car scheme
Death in service benefit
25 days holiday plus bank holidays, increasing with length of service
Your birthday off work
Free on-site parking
Permanent, full-time position
Supportive, sociable team environment
Small business feel with a family-focused culture
Duties of a Customer Service Advisor:
Managing and tracking customer service cases via the Case Management system in line with agreed SLAs
Reviewing customer insurance qualifications against policy terms using AI systems or manually over the phone
Confirming bookings promptly with customers via telephone and email
Handling enquiries and reservations from dealers and customers to operational standards
Amending bookings immediately in line with company procedures
Proactively informing customers of any potential issues via phone, email, text or WhatsApp
Raising taxi requests on external booking systems once approval is received
Placing and managing reservations on external supplier systems
Managing incoming calls to the Customer Service phone line, including dealer, client and customer queries
Producing daily reporting when instructed
Managing shared inbox enquiries to agreed service standards
Liaising with suppliers to resolve issues and find solutions
Managing booking closures and breakdown move-over processes
Ensuring customers remain in continued hire during breakdowns
Resolving issues between integrated systems
Maintaining accurate administrative logs and updating case notes daily
Escalating concerns to the relevant department or management when required
Supporting wider Customer Service activities and providing cover as needed
Managing investigation processes for driver verification
What we would like from you:
Proven experience in a customer service or administration role
Highly driven with the ability to work independently and as part of a team
Comfortable working to tight deadlines while multitasking
Strong Microsoft Office skills
Confident using multiple IT systems and learning bespoke software
Highly accurate verbal and written communication skills
Professional, proactive and customer-focused approach
Strong attention to detail and analytical ability
Excellent telephone manner
Able to build effective relationships with internal and external stakeholders
If you are interested in this role, please apply below with your most recent CV.
MKTEMP
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