Job Description
Working in our purpose built IT Workshop, you will take responsibility of hardware queries and requests that come from our head office, stores and warehouses across the UK and beyond.
* Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue.
* Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability.
* Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal.
* Assisting the broader IT teams with preparation and delivery of hardware for implementation.
* Writing and updating technical documentation to ensure the team is kept up to date with knowledge.
* Confidently owning end user tickets right through to resolution.
This role is based full time at our Shirebrook HQ with weekend work on a 1 in 4 weeks basis.
Qualifications
What we are looking for:
* Clear passion for a career in IT and looking to grow with the business.
* Able to understand problem trends and relocate where necessary.
* Solution orientated mindset.
* Good knowledge of IT hardware.
* Hands‑on experience with IT hardware repair and testing.
* Experience with Windows desktops and servers.
While not necessary, the below would be desirable:
* Knowledge of Cisco networking hardware.
* Experience in an IT support or configuration role.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer‑nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Retail Reconnect
In order to build the planet’s most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit
Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice – all completely free.
Retail Trust
We know that it’s not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first‑stage interview with the Recruiter – this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate an onsite interview with the Hiring Team.
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