Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.
Accountabilities
* Collaborate across multiple digital channels to personalise each customer interaction.
* Enhance the bank's digital capabilities when current technology is not yet ready to support.
* Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
* Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and ensure accurate, timely transactions.
* Assist teams within business operations, including risk management, compliance, and collections.
* Ensure compliance with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
* Meet stakeholder and customer needs through specialist advice and support.
* Perform activities in a timely manner and to high standards, impacting roles and processes.
* Possess responsibility for specific processes within a team.
* Lead and supervise a team, supporting professional development, allocating work, and coordinating resources.
* If in a leadership role, demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
* For individual contributors, manage own workload and participate in broader projects.
* Execute work requirements as per processes, collaborating with related teams.
* Review colleagues' work to meet requirements.
* Provide specialist advice related to own work area.
* Manage risk and strengthen controls, ensuring work complies with rules, regulations, and codes of conduct.
* Understand how all teams contribute to broader objectives and develop operational expertise.
* Build judgment based on experience, evaluate options, and communicate sensitive information effectively.
* Build relationships with stakeholders and customers to address their needs.
All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.
Join Barclays as a Customer Service Advisor to make a difference daily. Bring your passion for helping people, whether from customer service, retail, hospitality, or other supportive roles. Be the friendly first point of contact for Retail Banking customers, providing guidance and support.
The role involves shift work between 7am and 11pm, including weekends, with a starting salary of £26,500. Benefits include pension, private medical insurance, life insurance, and income protection. Full training and support are provided, with hybrid working options post-training.
At Barclays, we’re not just offering a role—we’re offering a career.
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