This successful and driven courier expert is looking to attract a new Customer Service Team Leader to provide valuable guidance for the team! This is a fantastic Team Leader opportunity to join a company committed to providing quality, innovative value and logistics services. To meet customers’ requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company Key Tasks for Team Leader Timely and effective communication with Customers, partners &internal departments via e-mail & telephone. Effective monitoring to ensure deliveries are completed within the agreed timelines. Pro-active problem solving with customers and colleagues when issues arise. Resolve Credit Management Queries where necessary. General Day to Day administrative duties. Handling complex customer inquiries or complaints that have been escalated from frontline staff/manager. Developing and implementing customer service policies & procedures. Duties / Responsibilities Provision of PODs to meet customer requirements where necessary. Provide KPI and reports both externally and internally where required Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner. Ensure that all Delivery and Collection consignments are conforming to correct information. Liaise with Operations and overseas offices to ensure customer commitments are delivered upon. 121’s with the team individually monthly and presenting in a monthly team meeting and Sales/CS meeting. Skills and Competencies Be Customer focused with dedication in your service delivery to meet Customer needs. To show leadership qualities and ensure the team are proactive and organised. Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary. Be reliable with the ability to multitask and have strong problem-solving skills with knowledge of Logistics. Strong attention to detail, accuracy and numeracy. Excellent IT skills with the ability to learn new systems quickly as required. Excellent communication skills both verbal/written with a polite & professional telephone manner. What benefits are on offer? Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95 countries. Company bonuses based on GP and offer a sickness incentive with potential to earn more over a year along with overtime being available as a Team Lead Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally In addition, we can offer access to a selection of employee benefits, such as: Enhanced Annual Leave Entitlement from your start, which increases with length of service. Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars Salary Sacrifice Cycle Scheme WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. LifeWorks app for access to cashback and discounts on high street and online brands. Life Insurance and which includes access to expert probate support. Eyecare Voucher Scheme We look forward to seeing your CV in relation to this fabulous opportunity