JOB DESCRIPTION
JOB TITLE: Ticket Sales Advisor - Weekend
DEPARTMENT: Ticketing
REPORTS TO: Ticketing Operations Manager
LOCATION: Ticket Office – Molineux Stadium
HOURS: 5 hours per week (Saturday) plus match-days
DATE: November 2025
We are Wolves. English football's original innovators.
As a founding member of the Football League, we boast one of the richest histories in the beautiful
game, shaping modern football while always staying true to our Old Gold roots.
A football club which represents a city built on grit and togetherness and one that is defined by
ambition; from pioneering floodlit football to succeeding at the highest levels of the English and
European game.
Always looking forward and determined in the face of challenge, bright in spirit and unified by the
bond between players, staff and supporters, while remaining humble and grounded in the values of
our Wolverhampton community.
At Wolves, we honour the past, while seizing the future.
We are committed to safeguarding and promoting the welfare of children, young people and
adults at risk. We expect all colleagues and volunteers to share this commitment. This means that
the post-holder is required to apply all relevant policies and uphold the Club's commitment to
safeguarding children, young people and adults at risk
_____________________________________________________________
Job purpose
To process ticket transactions through the current ticketing platform and all available customer
channels, counter, telesales, post and web, to include outbound telesales.
To be competent in providing advice and information on all services applicable to the Ticket Office.
_____________________________________________________________
Key responsibilities
To deliver a high level of customer service
To assist the Ticketing Operations Manager in office administrative duties
Ensure accuracy with cash transactions and follow office policies and procedures, balancing
own daily takings
Maintain, improve and expand customer database
Direct calls to customers via telephone, cross-selling, and upselling products using campaign-
based methods across many Club products
_____________________________________________________________
General responsibilities
Compliance with Club policies
Compliance with the Club's health and safety procedures
Compliance with the Club's safeguarding policies
To promote the Club's values of progressive, humble, determined, bright and unified
1
To work consistently to embed equality & diversity into the Club
To undertake such other duties as may be reasonably expected
To maintain professional conduct at all times
_____________________________________________________________
Equality, Diversity, and Inclusion
The post holder will demonstrate a strong commitment to equality, diversity, and inclusion,
supporting the organisation's strategic aims to remove barriers and address inequality. You will play
an active role in promoting an inclusive, discrimination-free environment that ensures fair access to
opportunities and resources. This includes fostering a culture of dignity, respect, and belonging
where everyone is empowered to contribute, perform, and reach their full potential.
_____________________________________________________________
Safeguarding Statement
We are committed to safeguarding and promoting the welfare of children, young people and adults
at risk. We expect all those associated with WWFC to share this commitment. This means that the
post-holder is required to apply all relevant policies and uphold the Club's commitment to
safeguarding children, young people and adults at risk.
__________________________________________________________
Key relationships
Supporters of Wolverhampton Wanderers FC
Other departments within the club for both the processing of ticket sales as well as
information sharing/gathering.
Disability Access Officer
EDI Lead
Safeguarding Team
Facilities, Safety, and Security Team
Fan Services Team
_____________________________________________________________
2
PERSON SPECIFICATION
Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc
Essential
An understanding of Safeguarding children, young people and adults at risk and wellbeing
considerations.
Desirable
Understanding of ticketing and membership structures in relation to sporting clubs/arenas
Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc
Essential
IT literate, including both Word and Excel knowledge
General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc
Essential
Understanding of how to work safely with children, young people and adults at risk to uphold
Safeguarding best practice.
Determination to deliver a high standard of customer service
Promote, adhere to and implement the Club's Equality Policy and work consistently to embed
equality and diversity within the Club.
Experience: proven record of experience in a particular field, profession or specialism.
Essential
Cash handling and numeracy experience
Desirable
Experience in using a transaction computer system
Working with children and/or adults at risk
Qualifications: the level of educational, professional and/or occupational training required
Essential
Post-holder must hold or obtain at the earliest opportunity and maintain the relevant safeguarding
training (i.e. FA Safeguarding Children Workshop).
Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves Safer
Recruitment Group
3