Regional Customer Service Officer
Torbay – Hybrid working based at Woodview House, Paignton covering the South West region
£34,554 - £36,367 per year plus Car allowance
37.5 hours per week
We are looking for a Regional Customer Service Officer to join our team in Paignton. Sitting within our Housing team, the role will act as primary point of contact for customers and will manage enquiries from customers and stakeholders.
You will be expected to carry out consultation exercises, manage enquiries and external stakeholder escalations to support operational teams to deliver positive outcomes for customers, primarily focusing on Placed- Based / Targeted Investment funding areas. Support the implementation and delivery of regional customer engagement strategies.
The role of Regional Customer Service Officer will include:
Liaising with and responding to customers' needs to deliver effective consultation and support services in relation to place-based/targeted investment works
Supporting the implementation and delivery of regional customer engagement strategies.
Ensuring any special requirements are identified and managed appropriately, to minimise disruption to customers
Ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
Meeting all legislative and regulatory requirements for housing services activities to ensure safe homes for customers, minimising potential risks and contract requirements are fulfilled
Skills and experiences:
Previous experience in a similar face to face customer service role
Experience in working to deadlines and prioritizing work loads
Knowledge of regulations, legislation and current practice in relation to Housing Services, Community Investment and Customer Service
Excellent communication skills
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (rising to a maximum of 30 days) plus public holidays
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £32,887 with an additional policy allowance of £1,666 per annum (rising to £34,617 with an additional policy allowance of £1,749 per annum after 12 months, subject to satisfactory performance)