Get AI-powered advice on this job and more exclusive features.
Our Business requires a Regional Aftersales Manager for the South Region of our Retailer Network. The role will cover the South East of England. Applicants should be based within the South of England, ideally East of London.
Main Responsibilities
1. Investor Relationships
* Develop robust relationships with your Region’s Retailers. Your role will require you to manage and deliver elements which cover reward, challenge and penalty.
* Represent and act as an ambassador for the Omoda & Jaecoo Brands, taking direct and decisive action.
* Interact across the board within our Retailers: workshop to boardroom, engaging with all aspects of network operations.
2. Customer Experience
* Become directly involved in Customer cases and take ownership of the Customer journey. Root cause understanding of vehicle/ownership conditions to bring issues to a swift conclusion.
3. Technical Support & Warranty Claims: Case Support
* Support our Technical and Warranty Teams with managing Dealer objections and timeframes, qualifying gaps and suggesting solutions.
* Frequent and planned dealer visits across the Region to deliver optimal Customer Experience.
* Manage time efficiently to keep dealer visits and administration up-to-date.
4. Performance Management
* Manage and influence the Dealer Balance Scorecard (DBS) and other Aftersales KPIs to demonstrate positive performance trends.
5. Brand Ambassador
* Attend and support Brand events throughout the year, including out-of-region and outside business hours events.
Personal Requirements
* A minimum of 5 years OEM Aftersales experience.
* A robust, calm and efficient operator able to cover a broad, sometimes unfamiliar range of topics.
* A natural relationship builder, tested on frequent basis.
* Capable of managing a busy diary with changing priorities.
* Adaptable and willing to take new instructions in a deadline-driven environment.
* Proficiency in Microsoft Office including reporting and data analysis.
* Full and clean UK driving licence.
Location
South of England, ideally East London.
#J-18808-Ljbffr