Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Mid-Senior Level
The Architecture, Design & Experience Division is responsible for shaping the strategic design of SJP’s technology, processes, and customer experiences to ensure all change initiatives are aligned to business priorities and deliver meaningful, client-centric outcomes. The division brings together architecture, service and user experience design, and business analysis into a centre of excellence that guides projects from idea to execution. It ensures designs and solutions are focussed on customer outcomes, quality and consistency of experience across SJP's digital and operational landscape, while remaining well governed, cost effective and scalable.
The Design & Improvement team leads SJP’s user-centred design approach, ensuring that services, systems, and experiences are built around the needs of clients, advisers, and internal users. By combining service design, user experience (UX), business improvement, and digital insight, the team tackles inefficiencies and enhances service quality across the business. They shape strategy through research, testing, and data-driven insight, and ensure that SJP’s digital products are inclusive, intuitive, and continuously evolving. Working closely with architecture, analysis, and strategic programmes, they drive customer-centric innovation that improves outcomes and reduces complexity across the organisation.
As Experience Lead you are responsible for helping define and drive the future of our transformation. You will reveal what our users need from our digital offering by conducting research, working with cross-functional teams, and performing analysis on satisfaction and effort score reporting.
These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping Product and Service owners make informed, commercial and experience driven decisions.
What you’ll be doing:
* Demonstrable experience in using qualitative and quantitative research
* Proven ability of analytics and synthesis research
* Presentation Skills - Expert PowerPoint creator and presenter to sell concepts simply to a variety of decision makers
* Display a community focus/ CX approach to research, insights, trends and ideas
Who we’re looking for:
An experience professional who can inspire change, deliver oral and written presentations, evaluate qualitative and quantitative data, and helping Product and Service owners make informed, commercial and experience driven decisions.
Essential Criteria:
* Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods; including workshops, focus groups and remote testing
* Ability to understanding user research data but also able to story tell and make data driven decisions
* Proven experience of presenting user research findings in a wide variety of formats and contexts to stakeholders.
* Ability to speak with credibility on analytics, experimentation, and user research.
Desirable Criteria:
* Experience in using Qualtrics & Qualtrics XM will hold a distinct advantage
* Experience working with Google Analytics
* Experience of working in Financial Services or a highly regulated industry
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
* Competitive parental leave (26 weeks full pay)
* Private medical insurance (optional taxable benefit)
* 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.