Cloud Platform Administrator - Remote OR Hybrid
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
About The Job
The Cloud Information Services (CIS) team is looking for a Cloud Platform Administrator to install, configure, maintain, support and service customer SAS cloud systems & environments hosted by SAS or deployed on the customer’s premises.
SAS has offices in Marlow, London, Manchester and Glasgow. We can offer a hybrid or remote environment.
Responsibilities
* Deliver exceptional customer service with a customer-first mindset, continuously seeking ways to improve support and service delivery.
* Administer, maintain, and install SAS Enterprise software and solutions, while managing and troubleshooting mid-tier and container-based applications in cloud environments.
* Provide operational support for global PSD/Partner batch jobs and automations, ensuring reliability and performance across deployments.
* Handle daily tasks through SAS Cloud ticketing systems, following CIS best practices and IT Service Management principles to meet SLA requirements.
* Create and maintain comprehensive service documentation, including runbooks, knowledge base articles, and internal wiki content.
* Diagnose, document, and resolve system issues, collaborate with external customers, and interface with internal support teams and vendors to ensure seamless service.
* Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
* Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
Required Qualifications
* Experience in end user and system administrator consulting or providing other first-level consulting.
* Solid understanding of Kubernetes concepts, cloud environments (such as Azure, AWS, or GCP), and operating systems (Linux/Unix).
* Bachelor's degree in Computer Science, Mathematics, Statistics, or related quantitative field.
* Equivalent combination of education, training and experience may be considered in place of the above qualifications.
Additional Competencies, Knowledge And Skills
* Initiating Action: Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
* Technical/Professional Knowledge & Skills: Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
* Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
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