Exciting Hybrid Opportunities at Animed Customer Care Roles Animed, established in 2010, sells animal medicines, pet food, and accessories to customers across the UK. We currently have two fantastic opportunities available : 1. Flex pattern Customer Care Advisor Shift Pattern: Lunch covers/flexible hours Monday to Friday Preference of cover between; 103 | 114 | 125 Hours : 5 hour shifts covering 5 days a week (we can be flexible though) Location: Hybrid 2 days in our Diss office, remainder from home Training: Initial two weeks on-site in Diss Salary: £12.21 per hour Key Duties: Answering calls and live chats, resolving queries efficiently (call center enviroment) Delivering excellent customer service to inbound contacts Recording feedback to improve customer journeys long term Navigating multiple IT systems confidently ensuring accuracy in data What We're Looking For: Strong communication skills (written & verbal) Ability to multitask and stay calm under pressure IT proficiency and adaptability 2. Part-Time Weekend Admin Role Hours : Up to 22 hours per week Core Requirement : Saturday & Sunday cover, with flexibility to add weekdays if desired - can work remotely after training period Focus: Administrative tasks supporting the wider team This role is ideal for someone organised, detail-oriented, and comfortable working independently. Benefits for Both Roles: Up to 7 weeks holiday (with buy/sell scheme) Extra holiday per year (up to 5 years) Sharesave scheme Enhanced family leave Discounted pet healthcare Professional development opportunities Flexible benefits (GymFlex, Cycle to Work) Interested? Please specify the hours you'd like to work in your application and click Apply Now ! CVS is committed to being a fully inclusive workplace where difference is celebrated and everyone feels able to deliver their best.