Salary: £25,000 - 30,000 per year Requirements: 1–2 years of experience in an IT support or service desk role. Basic understanding of Windows OS, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP). Strong customer service and communication skills. Experience with Microsoft 365, Active Directory, or entry-level certifications (e.g., CompTIA A, Network) is preferred. Responsibilities: Provide first-line support for desktops, laptops, mobile devices, and peripherals; troubleshoot hardware, software, and connectivity issues. Monitor on-premises and cloud-based servers; assist with basic administration tasks like user accounts and permissions. Perform routine updates for servers and devices using endpoint management tools; verify patch compliance. Support systems across Microsoft 365, Active Directory, and Azure AD/Entra ID for remote and on-site users. Log incidents and resolutions accurately in the ticketing system and follow standard operating procedures. Technologies: Active Directory Azure Cloud Hardware Support Microsoft 365 Mobile Network TCP/IP Windows Office 365 More: We are a leading company located in the Sheffield area, dedicated to providing reliable and secure IT operations. In this role, you will be part of a dynamic team that values strong customer service and effective communication. We offer a supportive environment where you can grow your skills and advance in your career. last updated 5 week of 2026