System Analyst Hertfordshire, UK | £50,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control We're working with a leading global security technology business to find a System Analyst to join their growing team. In this role, you'll make sure access control, CCTV, and other critical security systems keep running smoothly across regional sites-helping protect some of the world's most important environments. If you're passionate about technology and love solving problems, this could be the perfect next step in your career. What You'll Be Doing Managing and triaging service tickets from receipt through to resolution. Providing first-line technical support and troubleshooting for access control, CCTV, biometrics, and alarm systems. Coordinating ticket assignment, escalations, and engineering visits. Maintaining accurate documentation, including as-built records and technical configurations. Managing spares stock and overseeing ticket invoice reconciliation. Supporting the development and documentation of processes and procedures. Producing regular service performance reports and responding to ad hoc data requests. What We're Looking For At least 5 years' experience in a service desk or technical support role within the security systems industry. Solid background in troubleshooting and supporting access control, CCTV, and related technologies. Ideally,...