Overview
No business can run successfully without a smooth financial operation and Jigsaw is no different. To ensure this happens, our Finance department works hard to ensure all payment and income deadlines are met.
Role
As one of our dedicated and skilled Arrears Recovery Officers, you will be part of a team that provides an excellent and crucial service both internally and to our thousands of customers. We don't just deal with money. Our work impacts our existing and former tenants and we help those with complex housing issues, those who have suffered bereavement, domestic violence, mental and physical illness by giving advice on benefits and services to help people sustain their tenancies or be free from debt.
Responsibilities
* Support customers to sustain their tenancies and manage rent arrears and court costs for a designated set of accounts to maximise rental income.
* Take timely action in cases of rent arrears, including County Court action, and pursue arrears recovery.
* Collaborate with a team of around 45 colleagues, including our dedicated Money Advice Team, to provide excellent service to thousands of existing and former customers.
Benefits
* Competitive 24 days holiday per annum, plus 3 days for Christmas closure (5‑day working week), bank holidays, and additional days after 2 years continuous service (maximum 5 days).
* Option to buy/sell up to 5 days extra leave per year.
* Compressed hours and the option to work a 4‑day working week in a number of roles, with 50% of your time working from home upon completion of a satisfactory probation period.
* Incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on‑site gyms and training/development opportunities.
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We provide quality, low‑cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
Would you like to work for a company that is accredited as an outstanding company to work for in Best Companies 2023?
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