Customer Aftersales & Installation Coordinator
Location: St Albans
Contract Type: Permanent
Hours: Full time
Salary: Competitive
About Us:
Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary:
In this role, you will be responsible for managing the aftersales and installation process for our new coffee machines. This includes coordinating the scheduling of installations, reinstallations, pre-delivery inspections (PDI), and engineer visits. You will work closely with account managers, engineers, couriers, and customers to ensure a smooth and timely service.
Key Responsibilities:
Coordination of Machine Installations:
Arrange and schedule the installation of new coffee machines in collaboration with the assigned account managers.
Manage reinstallation of machines when needed, ensuring timely delivery and setup.
PDI (Pre-Delivery Inspection) Calls:
Schedule PDI calls to ensure all machines are fully inspected a...