Team Lead - Loans Agency & Bilateral Servicing & Operations
Location: Bromley, London – EMEA. This role is part of the Loans Agency & Bilateral Servicing & Operations function, reporting to the Senior Operations Manager.
Company Overview
Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
Key Responsibilities
* Oversee daily operations, ensuring delivery against service level agreements and objectives.
* Lead and develop the team, fostering accountability, collaboration and continuous improvement.
* Manage workload allocation and prioritisation to optimise team capacity.
* Identify, assess and mitigate operational risks while maintaining strong controls and governance.
* Own complex issues and escalations, ensuring timely resolution and clear communication.
* Act as a senior contact for clients and internal partners across key business areas.
* Maintain oversight of agented and bilateral lending transactions, ensuring accurate and compliant servicing.
* Ensure timely, accurate processing of loan lifecycle activities (drawdowns, rollovers, rate fixings, assignments, revaluations, fee calculations and reconciliations).
* Oversee loan data integrity within LoanIQ.
* Drive process improvements to enhance service delivery and reduce risk.
* Support knowledge sharing, coaching and team development.
Qualifications & Experience
* Experience in loan servicing, credit operations or agency management with strong technical knowledge of lending products and documentation.
* Proven experience leading teams and complex operational processes.
* Ability to manage competing priorities and deliver in a fast-paced environment.
* Experience in risk management, escalation handling and control frameworks.
* Strong stakeholder management and communication skills.
* Experience with LoanIQ (desirable).
Skills that will help
* Understanding of loan and legal documentation, including complex structures.
* Strong attention to detail and risk awareness.
* Analytical, solutions-focused approach.
* Ability to balance immediate priorities with longer-term improvements.
* Collaborative, client-focused leadership style.
Benefits
* UK private healthcare for you and your family, plus an annual health screen.
* Competitive pension plan, life assurance and group income protection cover.
* 20 days of backup childcare (including school holidays) and 20 days of backup adult care per annum.
* Flexible benefits – wellbeing account, travel insurance, critical illness cover, etc.
* Access to an emotional wellbeing helpline, mental health first aiders, and virtual GP services.
* Employee Assistance Program for confidential support.
* Direct payroll charitable donations with matching contributions.
* Access to Arts & Culture corporate membership and discounted cultural institution entries.
* Opportunities for community volunteering and skill development.
EEO Statement
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependents or physical or mental disability. All candidates are assessed based on skills, qualifications and experience. We strive to ensure our recruitment processes are accessible to all and encourage applicants to disclose any adjustment requirements.
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