Job ref320-W&C-0993EmployerUniversity Hospitals of Derby and Burton NHS Foundation TrustEmployer typeNHSSiteRoyal Derby HospitalTownDerbySalary£23,615 pro rata paSalary periodYearlyClosing24/03/2025 23:59Interview date07/04/2025
Employer heading
Band 2
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and its important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
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Join us and help make a real difference to our Trust.
Heres more about the role and what were looking for;
Job Overview
We are looking for a dynamic personality to come and join our Team of receptionists on Ward 314. We require a warm and friendly person to initially greet women and their families when the first arrive to the ward.
You will require strong communication skills as you will be working as part of a larger multi-disciplinary team. You will also need to maintain secure access to Ward 314 ensuring the safety of Mothers and Babies at all times. You will be required to demonstrate sensitivity and discretion.
The job role involves working long/short shifts and includes days, weekends and bank holidays.
Main duties of the job
Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
To use patient administration system and other Trust applications required to support the patients pathway.
Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients.
Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently.
Responsible for completion of general administration tasks, including filing, photocopying, faxing, fault reporting, completion of the admission/discharge book, GP and clinic letters, arrangement of patient follow up appointments, all case-note preparation for admissions, ensuring tests/investigations are correctly completed.
Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.
Administration support for Senior Midwives may be required.
Order and maintain ward supplies as necessary and in accordance with Trust policies
Closing date of applications: 24 March 2025
Interview date: 7 April 2025
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In Return We Will Offer
Development opportunities, both professional and leadership development
On-going support from recruitment to when you join our team and beyond.
Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts
We see on average 4810 OP appointments a day.
We are the 4th busiest Trauma & Orthopaedic outpatients department in England an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day 3rd largest in the country.
Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.
UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Detailed Job Description And Main Responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person specification
Qualifications
Essential criteria
Evidence of good literacy skills and numeracy skills
Desirable criteria
NVQ 2 or equivalent in customer service or evidence of equivalent practical experience
Experience
Essential criteria
Previous experience in a clerical environment
Previous experience working with patient Administration systems
Basic Knowledge of medical terminology.
Desirable criteria
Previous Emergency Department or hospital receptionist experience
Skills
Essential criteria
Evidence of keyboard skills
Ability to communicate with all levels of staff and members of the public
Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.
Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDBTrust
IMPORTANT INFORMATION
If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.
At UHDB, we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.
For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working working partly in the trust/partly at home.
Why dont you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss whats possible for the job and team, and the opportunities we might be able to create together.
We cant promise to give you exactly what you want, but we do promise to work with you to look at all the available options.
Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
All correspondence relating to your application will be sent to you via our account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.
Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.
Requirements
UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:
the points-based immigration system
the EU settlement scheme
eVisa
During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. Please ensure that you had read the Job Description and Person Spec and that you meet the criteria before applying.
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