Overview
Join to apply for the Product Team Leader role at River Island.
Department: Store Management | Location: Swansea Oxford Street | Compensation: £26,445 FTE
Contract: FTC • 20 hours over 5 days per week
We’re looking for an energetic and inspiring Product Team Leader to join the team. You will lead, inspire, and empower your store team to deliver an excellent customer journey and a great place to work. You will be an expert in product handling and will strive to improve the customer journey through exceptional visual execution and a high level of customer service. You will support the Product and Commercial Manager to develop the team and maintain operational standards, contributing to sales and KPI achievement.
For more detail, see the job description attached at the bottom of this advert.
What You’ll Be Doing
* Deliver great product placement and ‘wow’ wearable outfits.
* Maintain strong visual standards with the customer journey at the forefront of decisions.
* Duty manage in all areas of store operation including service, people, and operations.
* Support the Commercial / Product Manager in empowering the in-store team to deliver for the customer by prioritising customer experience.
* Understand and use commercial tools to drive actions.
* Drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
* Support store operations, including health & safety compliance.
* Develop the store team to deliver a high performing, motivated and engaged environment where team members feel valued.
You'll Be Perfect If
* You have previous experience in retail, preferably in a supervisor role.
* You are passionate about fashion and stay updated on trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* You love our products and aim to create the best possible customer journey.
Things To Consider
* Fast-Paced Environment: Priorities shift with sales performance and seasonal demands; you’ll adapt and juggle multiple tasks.
* Reporting: Ability to analyse customer feedback and sales data to drive improvements.
* Managing People: Strong emotional intelligence is essential for managing a diverse team.
* Hands-On Role: Be active with product movement, floor resets, and layout adjustments.
* Weekend Work: Expect weekend, public holiday and peak seasonal shifts.
* Deadlines: Strong time management for balancing responsibilities.
What We Offer
* Generous 50% staff discount & uniform allowance.
* Discounts, benefits, financial advice, wellbeing solutions via Reward Gateway.
* Kindness Cupboards and Retail Trust support for Islanders.
* Support for family setups including enhanced maternity, paternity, adoption & fertility treatment. Retail Trust support as well.
* Give as you earn scheme with matched funding.
* Progression opportunities and on-the-job training and qualifications.
* Generous bonus scheme & private pension plan.
* 28 days (UK) / 30 days (ROI) paid holiday, with option to buy extra.
Keeping You Safe
River Island is committed to safeguarding all employees. We promote British Values and equality of opportunity and welcome applications from all backgrounds. Flexible working requests will be considered where operationally feasible.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Engineering and Information Technology
Industries
* Retail
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