Role: Deployment & Communications Specialist – Mercedes‑Benz Cars UK Account
Location: Bescot Head Office, Walsall (Hybrid after successful probation)
Hours: Full‑time, 35 hours per week (Mon‑Sun, 06:00‑22:00)
Salary: £20,933.39
Responsibilities
* Deliver excellence: Provide professional solutions that meet customer needs and business goals.
* Respond quickly: Manage response times and keep customers updated until their issue is resolved.
* Stay proactive: Follow up with customers after breakdowns and share timely progress updates.
* Collaborate: Build strong relationships with colleagues in Roadside Services to deliver outstanding service.
* Think smart: Choose cost‑effective solutions using RAC's repair network and third‑party providers.
* Coordinate resources: Liaise with internal and external contacts to ensure efficient deployment.
* Manage systems: Use iCAD Dispatch to make strategic deployment decisions and monitor performance.
* Support compliance: Apply knowledge of contractor arrangements, minimise manual claims, and meet KPIs.
* Drive success: Contribute to team goals that boost profitability, growth, and customer satisfaction.
Qualifications
* Experience with RAC deployment methods, iCAD systems, and related tools.
* Ability to meet performance KPIs and compliance requirements.
* A proactive mindset with flexibility to adapt to change.
* Strong teamwork and communication skills.
* Knowledge of National Deployment Centre (NDC) processes.
* Familiarity with breakdown products, data protection, health & safety, and FCA compliance.
This is your chance to showcase your expertise, join an energised team, and contribute to RAC's reputation for excellence.
Apply today and become part of a company where your skills make a real impact and your career can thrive. Together we are all #OrangeHeroes – come be part of our journey! We're committed to building a diverse, inclusive, and collaborative culture. We welcome applicants from all backgrounds and experiences.
At RAC, we believe in rewarding our colleagues. Alongside a competitive salary, you'll enjoy:
Benefits
* Bonus scheme eligibility
* 23 days annual leave
* Pension scheme (up to 6.5% employer contribution)
* Life assurance (2x salary, rising to 4x for pension members, with flexible options up to 10x)
* Family leave support and resources
* 24/7 confidential personal support service (for you and household members 16+)
* Car salary sacrifice scheme (after 12 months, including EV options)
* FREE RAC Ultimate Complete Breakdown Service from day one
* Discounts via Orange Savings portal (retailers, supermarkets, holidays, tech & more)
* FREE onsite parking
* Automatic enrolment into our Colleague Share Scheme – Owning it Together, giving you a stake in RAC's future success
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