Job Description
Who we are
Our mission is a simple one: To enhance the way Recruitment Organizations interact with their clients and candidates through innovative software built with Microsoft Dynamics & The Power Platform.
Mercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365, Power Platform, Open AI/CoPilot and more.
With a global presence in strategic locations, including Coleshill, London, Boston, Chicago, and Sydney. We are now a dynamic team of 150 employees, and we’re not stopping there – we’re on track to double in size over the next 24 months.
Mercury is all about our customers, with over 100 worldwide and 8,000+ users experiencing the transformative power of our solutions. We’ve seen remarkable growth in headcount, surging by over 125% in the last two years. As a dedicated SaaS innovator, we are here to simplify and enhance the operations of recruitment and staffing firms.
What you’ll do
Mercury provides a Digital Adoption Platform (DAP) which overlays our CRM. The DAP supports end users with a detailed understanding of how all the CRM functionality works. The DAP comprises 5 key components:
* Smart Walkthroughs – Leads a user through a process step by step
* Smart Tips – Provides additional section, field and button level information
* Articles – Typically 1 page articles on how a specific field, button or process works
* Videos – Typical short videos of a few minutes demonstrating how a specific field, button or process works
* Academy – New User onboarding / training courses
Who you are
* Experience of Digital Adoptions Platforms
* Experience with SaaS/CRM platforms
* Experience writing instructional articles
* Experience producing instructional video’s
* High focus on keeping administration up to date is a must
* The ability to work well within teams or self-motivated enough to work alone is essential
* High focus on customer satisfaction is a must
* A can do attitude, willing to roll up sleeves to get the job done
Desirable
* Knowledge of Walkme
* Experience with Microsoft Dynamics
* Experience within the recruitment industry is beneficial
* Video editing
What we offer
* Competitive salary
* Great learning and development plan
* Microsoft certifications paid for and supported by Mercury
* Permanent Health Insurance (PHI)
* Health Cash Plan
* Critical Illness Cover
* Electric Car Vehicle Scheme
* 4% Employer Pension Contribution
* 25 days holiday per year
* 1 full extra day “free holiday” on your Birthday
* Free parking
* Buy/sell holiday scheme
* Increased holiday entitlement based on length of service
Location
At Mercury, we believe in the power of face-to-face collaboration. That’s why we encourage our team members to join us at our Coleshill office 2 days per week. However, we’re all about flexibility, so we support remote work the remaining days if that’s your preference.
The people
We have cyclists, video gamer heroes, skiers/boarders, runners, musicians, sport junkies, golfers, gym goers, foodies, travellers, artists, animal lovers, photographers, marvel enthusiasts, climbers and loads more!