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Project Support Officer
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Mining Remediation Authority Join to apply for the
Project Support Officer
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Mining Remediation Authority Get AI-powered advice on this job and more exclusive features. Are you a strong administrator?
Do you like to help people feel connected?
Can you use your communication techniques to help us deliver our objectives?
If so, read on......
You will provide effective front line customer care and support. To deal directly with customer enquiries, giving help and advice as appropriate. Are you a strong administrator?
Do you like to help people feel connected?
Can you use your communication techniques to help us deliver our objectives?
If so, read on......
You will provide effective front line customer care and support. To deal directly with customer enquiries, giving help and advice as appropriate.
You will undertake desktop research information for subsidence claims and reported surface hazards and forward this to the Principal Project Manager in order to determine liability of all new claims and incidents. Using your expertise and knowledge, you will set out, maintain and report progress on the teams’ project plans and programmes.
To support the teams you will compile orders (i.e. fencing, services searches, investigation and treatment works) and correspondence on behalf of Project Team Members. You will liaise with contractors on behalf of the Project Team.
Above all you’ll be self-motivated with excellent communications and engagement skills, with experience of managing customer and stakeholder expectations with the ability to remain calm to provide customer confidence and trust.
You will gain valuable project support experience with a varied day, every day. Speaking with a range of people across the UK coalfield you will understand and learn the issues arising from historic coal mining operations.
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You will answer customer queries regarding coal mining related issues which include answering the hazard line and logging incidents for subsequent investigation. You will undertake desktop research to determine at an early stage whether the Mining Remediation Authority may be responsible for any damage.
You will draft and issue communication documents to stakeholders on behalf of the project management team. This includes the correct filing of these documents on the local project management system.
Working collaboratively with other Mining Remediation Authority departments, you will provide administrative and technical support to the project management team in dealing with coal mining related issues from conception to project closure. This will include, raising orders and payments to contractors and stakeholders alike.
The role needs you to actively promoting the organisations equalities, diversity and inclusion ethos through messaging, products and events.
We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
To find out more about the role, take a look at the job description.
Role location:
Hybrid working (on average 2 days working out of our Mansfield office)
Schedule
Application closing date: 20th July 2025
Sifting date: 21th July 2025
Interviews: w/c 28th July 2025
(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)
Security
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.
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Our Benefits
A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%. Experience our values-based recognition scheme that celebrates your contributions. Flexibility in working patterns, whether it's full-time, part-time, or compressed hours. Embrace flexible working arrangements tailored to your needs. Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays. Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility). Get support to further your professional qualifications and payment for one annual professional subscription. Access a free, confidential Employee Assistance Programme to support your well-being. Unlock exclusive employee discounts Ensure your well-being with an annual health check and receive £15 monthly towards well-being activities. Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.
Working With Us
We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.
With a genuine commitment to flexible working, we believe that work life balance is incredibly important.
Who We Are
Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.
We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.
We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.
We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.
Equality, Diversity And Inclusion
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.
We want to recruit you based on your skills and experience, and not the colour of your skin, where you come from, or who you share your life with. What’s important is that you can carry out your role effectively. That’s why, when you submit your application to us, we remove all your personal data before the hiring manager reviews your details. If you are successful and you join us, you can be confident that this is because we trust that you will be successful and can make a difference. By continuing to improve our diversity, we continue to improve our knowledge and innovation and live our values of being trusted, inclusive and progressive.
If you have the skills and experience that we are looking for, but you require an alternative application form or other reasonable adjustments to apply, let us know. You can get in touch by email at Recruitment@MiningRemediation.gov.uk or give us a call on 01623 637000. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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