Title: Client Account Manager
Location: Witham, Essex
Salary: £29,000 - £32,000 per annum
Days/Hours of work: Monday - Friday, 9am-5pm
Benefits
Onsite parking
23 days holiday + bank holidays
Annual reviews
Great progression opportunities and training
Company socialsThe company
Our client is a well-established and growing organisation with a strong commitment to delivering exceptional customer service. As a Client Services Process Manager, you will play a key role in supporting operational excellence and driving continuous improvement across the client services function. Working closely with internal teams, you will help ensure seamless service delivery, maintain strong client relationships, and identify opportunities to enhance performance and efficiency. You will also contribute to process optimisation, compliance, and the adoption of best practices, supporting the ongoing development and success of both the team and the wider business.
Duties
Act as the main contact for client accounts, building strong relationships
Lead client meetings and oversee account performance
Resolve service issues and maintain high service standards
Identify opportunities to improve client experience and grow accounts
Support the Client Services Manager in achieving team goals
Work with internal teams, advisors, and surveyors to ensure timely delivery
Coordinate site visits and manage logistics and access requirements
Oversee quotations and ensure accurate processing of client instructions
Manage bespoke client needs and deliver against expectations
Identify inefficiencies and support process improvements
Monitor performance and report insights to senior management
Maintain accurate records and ensure compliance with policies and standards
Support audits, projects, and wider operational activities as requiredWhat We're Looking For:
Previous experience within account management or a client focused role
Excellent communication and relationship building skills
Strong organisational skills with the ability to manage multiple priorities
A strategic mindset with the ability to identify improvements
Confidence in analysing performance data and providing insights
A collaborative team player with a strong focus on client serviceOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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