Receptionist - Part-Time
2 x positions available (1 position is to cover maternity leave)
Hoar Cross Hall, Staffordshire
About Us
Welcome to Hoar Cross
Hall, a historic estate and luxury spa resort set in the heart of
Staffordshire. Blending the grandeur of a stately home with state-of-the-art
wellness facilities, we offer our guests an unforgettable escape, where elegant
surroundings meet world-class hospitality.
At Hoar Cross Hall, we believe in
creating exceptional experiences for our guests and our team. We treat every
guest like a friend of the family, and we hire people who bring passion,
warmth, and professionalism to everything they do. If you're looking for more
than just a job, and want to grow within a team that values your potential,
we’d love to hear from you.
The Role
Are you passionate about people
and take pride in delivering exceptional service? Whether you're the natural
host at home or someone who thrives on making others feel welcome, this could
be the ideal next step in your hospitality career.
As a Receptionist, you'll be at
the heart of the guest experience, creating a lasting first impression and
ensuring every farewell is just as warm. From handling reservations and
check-ins to providing thoughtful support throughout each visit, your friendly,
confident, and professional approach will help ensure every guest feels
relaxed, valued, and eager to return.
Key Responsibilities
* Welcoming guests with warmth and professionalism,
ensuring a smooth and seamless check-in and check-out experience.
* Handling reservations, check-ins, and check-outs
efficiently and accurately.
* Answering all phone calls professionally,
efficiently, and in a friendly manner.
* Maintaining a polite and thorough demeanour,
ensuring all relevant information is received and provided to guests.
* Assisting with guest inquiries and provide
information about the property and local attractions.
* Following procedures accurately and have a
comprehensive understanding of the hotel's and spa's facilities, policies,
and procedures.
* Effectively sell packages and additional treatments
to guests.
* Providing support for other administrative duties
as required by the team.
What We’re Looking For
Essential Skills and
Experience:
* Have excellent communication and interpersonal
skills
* Be polite, professional, and guest-focused approach
* Be confident in using booking systems and handling
multiple tasks at once
* Have a sales-minded attitude with the ability to
promote services and packages
* Have knowledge of spa and hotel operations is a
plus (training provided)
Shift Patterns
* 24 hours per week
* Working 3 out of 7 days including weekends and bank
holidays
Why Join Hoar Cross Hall?
* Work in a picturesque, historic estate with a focus
on luxury and high standards in hospitality
* Complimentary Spa Day on work anniversaries at any
of our company spas
* Free meal provided daily through our staff canteen
* Complimentary use of leisure and spa facilities
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa days
* Discounts on food, drink and retail across our
venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* On-line Doctor support (appointments/prescriptions)
* A fun, supportive and inclusive work environment
with loads of development opportunities
Additional Information
* Please note that due to our rural location,
there are no public transport links, therefore access to your own reliable
mode of transportation is strongly recommended.
* We have 2 positions available - 1 position is to cover maternity
* At this time, we are unable to guarantee an
offer of visa sponsorship, so candidates must have the right to work in
the UK independently.
Be Part of Our Family
They say you can’t choose your
family, but at Hoar Cross Hall, we believe differently. We choose passionate
people who bring positivity, professionalism, and warmth to our team. If that
sounds like you, we’d love to welcome you to the Hoar Cross Hall family.