At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life-saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection.
We re looking for a confident and collaborative Service Manager for our Outreach services who can build strong relationships and communicate with empathy and clarity. Join us as to lead safe, consistent delivery of Samaritans outreach services, bringing emotional support to people who may not be able to access help directly.
Contract
* £45,000 - £49,000 per annum plus benefits
* Full time (35 hours per week)
* Permanent
* Hybrid working with travel to Ewell office and occasional travel to branches and other locations related to the role
* In-person working: Meeting in person and working collaboratively are things we value. We ask you to work in person around 2 days or more per month.
* We are passionate about flexible working talk to us about your preferences
What You ll Do
You will support and guide volunteers, ensuring they are well trained and equipped to deliver high-quality support in their communities. The role also involves developing new outreach approaches, working with partners, and targeting areas or groups with the greatest need.
You ll act as the organisation s outreach expert shaping future strategy, maintaining standards across the UK and Ireland, and advising senior leaders. Working closely with internal teams and regional leads, you ll help sustain and grow outreach services, particularly during periods of change, while ensuring everything aligns with Samaritans mission and values.
About You
You ll be skilled at supporting and motivating volunteers, especially through periods of change, and able to balance people-focused leadership with practical delivery.
You re positive and solution-focused, able to stay calm and constructive when challenges arise. A natural team player, you re equally comfortable offering support to others and seeking it when needed.
Credible and influential, you can engage, advise and challenge senior stakeholders while using sound judgement and diplomacy.
What You ll Bring
* Proven project management experience
* Excellent interpersonal and networking skills
* Strong organisational skills and ability to manage competing priorities
* Excellent written and verbal communication skills
* Experience producing clear, high-quality reports for a range of audiences
* Experience working with volunteers and key community stakeholders
Full Job Description and Person Specification below
Why Samaritans?
At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
Applications close: 9am Monday 15th June
1st stage interviews (online): 25th & 26th June
2nd stage interviews (in person): w/c 29th June