Technical Support Engineer / Senior Support - Leeds - £26,000 - £32,000 DOE
Location: Leeds, West Yorkshire
Salary: £26,000 - £32,000 per annum (Depending on Experience)
Job Type: Full-Time, Permanent
Industry: Managed Service Provider (MSP)
Are you a hands-on IT professional looking to take the next step in your technical career? Do you enjoy solving complex technical problems and mentoring junior colleagues? Join a growing, locally focused MSP in Leeds and be part of a collaborative and forward-thinking team.
About the Role
As a Technical Support Engineer, you'll play a key role in delivering outstanding 2nd Line Support to a broad range of clients across the West Yorkshire area. This is a hands-on role, ideal for someone who thrives in a dynamic environment and enjoys sharing their knowledge with others. You'll work closely with our 1st Line team, offering mentorship and guidance, while also handling escalated technical issues and contributing to project work.
What You'll Be Doing
Provide 2nd Line technical support via phone, email, and remote tools
Troubleshoot and resolve issues across Windows Server, Office 365, networking, and endpoint devices
Support on-site client visits when required
Assist with onboarding and training of junior support staff
Work closely with senior engineers on escalations and project deployments
Maintain documentation and contribute to continuous service improvement
What We're Looking For
Proven experience in a 2nd Line Support role, ideally within an MSP environment
Strong knowledge of Windows Server, Active Directory, Office 365, networking fundamentals, and desktop support
Experience mentoring or guiding junior staff is a big plus
Excellent communication and problem-solving skills
Full UK driving license (some local travel may be required)
What We Offer
Competitive salary of £26,000 - £32,000 depending on experience
Friendly, close-knit team environment
Ongoing training and professional development opportunities
Varied client base and plenty of technical challenges
Clear path for career progression within a growing business
Please apply below with an up-to-date version of your CV and we will be in touch right away