Job Description
Customer Service Advisor
Location: North Yorkshire
Salary: Competitive
We are working with a well-established, family-owned UK supplier of essential workplace products and services. Known for their customer-first approach and sustainable solutions, they are now seeking a proactive Customer Service Advisor to join their growing team.
About the Role
This is an exciting opportunity for a customer-focused professional to play a vital role in supporting both customer relationships and internal teams. You will be the first point of contact for a broad range of clients — handling sales orders, answering product queries, resolving issues, and ensuring a high-quality customer experience from start to finish.
Key Responsibilities
Handle customer orders via phone and email, inputting them accurately into the ERP system
Provide advice on products, including upselling where appropriate
Build strong relationships with clients through friendly and professional communication
Collaborate with internal teams (Sales, Operations) to deliver seamless service
Proactively manage customer expectations and follow through on enquiries
Resolve complaints or complex issues promptly and professionally
Maintain accurate records using Microsoft Office and internal systems
Support customer success through a solution-led, personalised approach
About You
Experience in customer service or client support roles
Confident communicator with excellent phone and email etiquette
Strong attention to detail and organisational skills
A proactive problem-solver who takes ownership of issues
Comfortable using Microsoft Office and digital tools (Excel, Outlook, Word)
Adaptable and capable of managing multiple priorities in a fast-paced environment
Willing to learn new product ranges and grow with the business
Why Join
* Be part of a friendly close knit team in a respected UK business
* Opportunity to take ownership of key customer relationships and drive growth
* Career development opportunities in a successful and growing company
* On site role with a supportive and collaborative working environment
How to Apply
If you are a customer focused professional looking to develop your career in account management we would love to hear from you Please submit your CV and a short cover letter outlining your relevant experience