ServiceNow Product Manager
Platform Strategy & Delivery | London | Excellent Market Rates
This is a true product ownership role for someone who knows ServiceNow inside out and can own the platform strategy, roadmap, and delivery for a major insurer undergoing transformation. You'll be the go-to decision maker for all ServiceNow questions, unblocking concurrent workstreams and ensuring the platform evolves to support service automation and operational integration.
This isn't a coordinator role or a project manager calling themselves a product manager. This needs someone who can make architectural decisions, prioritise competing demands, and manage an outsourcer delivering BAU ServiceNow operations plus change. You'll own the strategy and roadmap for a platform underpinning a complex transformation programme.
Why this stands out
* True ownership, not coordination. You'll own the ServiceNow platform strategy, roadmap, and delivery decisions. When project teams hit ServiceNow architectural or roadmap questions, you're the decision maker.
* Complex, interesting environment. Major organsiation with over 5000 employees with service automation transformation, multi-country consolidation, and ongoing platform evolution. Multiple concurrent workstreams all depending on your platform decisions.
* Outcome-based accountability. Work where results genuinely matter. You'll have direct access to leadership and real influence over platform direction.
* Working arrangements. Primarily London with occasional visits elsewhere. Client preference is 2 days/week onsite, though exceptional candidates may negotiate 1 day/week.
What you'll be doing
Own the ServiceNow platform strategy and roadmap. Manage and prioritise the backlog of enhancements and platform evolution. Manage the outsourcer running BAU ServiceNow operations, including performance and delivery of change. Provide clear decisions to unblock project workstreams on platform design choices, priorities, and delivery trade-offs. Ensure platform work aligns to service automation, service operations integration, and Ireland consolidation requirements.
What you need
Essential:
* 10+ years strong ServiceNow platform experience
* True product ownership capability - roadmap, value prioritisation, backlog management, stakeholder management
* Expert-level ServiceNow knowledge to own decisions and roadmap (doesn't need to be pure architect, but must be expert enough)
* Strong experience managing third-party outsourcers delivering BAU plus change on ServiceNow
* Ability to operate under outcome ownership and move fast on decisions
Highly desirable: Experience supporting multiple concurrent workstreams with a single platform roadmap. Strong grasp of service operations context (incident/change/CMDB impacts). Financial services background.
The practicalities
* Contract: 6 months initial, expected to run through end of year
* Start: ASAP
* IR35: Outside
* Location: Primarily London. Occasional visits elsewhere. Client preference is 2 days/week onsite, though exceptional candidates may negotiate 1 day/week.