A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office.
TheHelpdesk Coordinator Role
The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors.
Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks.
Being the first point of contact on behalf of the business has never been more important. Responsibilities include:
1. To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off.
2. Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.
3. Handle incoming calls and make outgoing calls as required.
4. Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required.
5. Liaising with wider team members where necessary to ensure the best resolution.
6. Completing administration tasks including daily reporting and sign...