Overview
Customer Service – Personal Banker (12 months) – RBS, Fort William, Scotland, United Kingdom
Join us as a Customer Service, Personal Banker in Fort William. You will be the first point of contact in our branches, delivering outstanding service and helping customers with their banking needs.
Responsibilities
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* Proactively find ways to continually enhance our customer banking experience
* Provide general banking requests such as payments, balance inquiries and transfers
* Help customers understand the different ways they can bank with us and the range of services we offer
* Identify opportunities to help customers with simple financial products, collaborating with other teams to provide a seamless customer experience
What you’ll do day-to-day
* Have proactive conversations, understand customer needs and assist with banking needs
* Deliver accurate, seamless and positive customer experiences
Qualifications and skills
* You’ll need a customer-centric approach, strong communication skills, and the ability to explain products and procedures clearly
* You’ll also need a passion for customer service, attention to detail, and the ability to work well in a team
* Motivated to develop your career with a focus on continuous improvement
Requirements and visa
* This job does not meet Skilled Worker visa sponsorship requirements
* 12-month role
Rewards and benefits
* You’ll join a competitive salary starting at £26,010, pro rata for the hours you work
* A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits
* A generous holiday entitlement of 33 days, pro rata for hours worked
* Monthly contribution to your retirement fund
Working pattern
You’ll work during branch opening hours, typically 9am–5pm, Monday to Friday with rotational Saturdays and some bank holidays. Flexibility in hours is required.
Learning journey
Your journey starts with a comprehensive training programme, ongoing coaching, and support. You’ll study towards a recognised external qualification that will open doors to further career opportunities.
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