Siamo Recruitment is thrilled to be partnering with an award-winning vehicle body repair company based in Cirencester. Known for their cutting-edge facilities, exceptional craftsmanship, and partnerships with some of the world’s most luxurious automotive brands, they’re now looking to expand their dynamic team with a passionate and professional Service and Customer Advisor. As a Service and Customer Advisor, you’ll be playing a vital role in delivering a smooth and positive experience for every customer throughout their repair journey and offer friendly, knowledgeable support while ensuring all processes run efficiently behind the scenes. If you're passionate about people, thrive in a fast-paced environment, and take pride in your attention to detail, this is your chance to shine in a rewarding role that truly makes a difference. Salary: £28,000 - £30,500 Hours: 45 hours per week The benefits of joining our client are: 30 days annual leave (Inclusive bank holidays) Workplace pension scheme Free Training and Development Employee long service rewards Employee well-being services Free uniform (and PPE) Life insurance This Service and Customer Advisor will have the following responsibilities: Greet customers warmly in person, over the phone, or online and keep customers updated on the service progress. Advise customers on additional services or repairs based on vehicle inspections and promote ongoing service offers and maintenance plans to increase value and revenue. Schedule service and repair appointments, optimizing workshop availability. Monitor the progress of vehicle repairs to meet deadlines. Prepare and explain service invoices and process customer payments accurately. Conduct follow-ups with customers post-service to ensure satisfaction. Handle insurance excess payments, ensuring transactions are processed correctly. The ideal candidate for this role would have the skillset below: Previous experience working within a vehicle dealership would be advantageous. A minimum of 3 years’ experience in a customer-facing role. Strong communication and interpersonal skills A positive, proactive attitude and a customer-first mindset. IT Proficiency with inputting data and Microsoft applications. A Full UK Driving Licence is advantageous. Likeminded job titles: Customer Support Specialist, Customer Service Representative, Customer Experience Advisor, Client Service Associate, Customer Care Agent, Service Desk Agent, Member Services Representative, Client Support Coordinator, Customer Relations Specialist and Customer Success Associate. Commutable from: Swindon, Malmesbury, Royal Wootton Bassett, South Cerney, Cirencester, Stroud and surrounding areas