Overview
Operations / Facilities Manager — Full-time
Our client operates across two converted Georgian buildings in Guildford, offering a space that combines modern innovation with timeless elegance. They are dedicated to creating a five-star experience for every business that visits the centre, fostering collaboration and a thriving business community. Joining their team means becoming part of a close-knit, service-driven culture that values excellence, initiative, and genuine hospitality.
Responsibilities
* Convert sales opportunities by managing the full process from initial calls, viewings, and remote consultations through to negotiations and signing contracts.
* Arrange and secure client contract renewals to maximise retention and revenue.
* Manage daily operations across reception, facilities, and client services.
* Lead and support the centre team (currently two staff), including recruitment, training, and performance management.
* Maintain excellent relationships with clients, ensuring their needs are met.
* Oversee building maintenance, cleaning, security, and health and safety compliance.
* Coordinate client onboarding, office moves, and internet/telecoms setup.
* Monitor budgets, process invoices, and contribute to financial reporting.
* Organise and support client meetings.
* Ensure accurate record-keeping and CRM updates.
* Work closely with PR, digital marketing, website/SEO consultants to promote the centre, along with networking and other marketing activities.
* Uphold GDPR and cyber security protocols.
What They’re Looking For
* Proven experience in facilities or business centre management.
* Strong leadership and interpersonal skills.
* Excellent organisational and multitasking abilities.
* Financial acumen and experience managing budgets.
* Tech-savvy with knowledge of CRM, management, charging, billing, and contract systems — Ultrasoft experience is preferable but not essential.
* Ability to set up client office internet, wifi, and telecoms (training provided).
* A proactive, client-focused mindset.
* Ability to maintain confidentiality and professionalism.
What They Offer
* A collaborative and supportive team environment.
* A beautiful working location with modern facilities.
* Competitive salary and benefits package.
* Car parking on site.
* Commission payable on office sales conversion.
* Discretionary performance bonus.
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