Job Summary
A front of house server at Bill's Café and Bar embarks on a journey beyond food and drinks service – they craft unforgettable guest experiences by hosting with flair and personality. With curiosity, courage, and energetic enthusiasm, they deliver exceptional service while maintaining health and safety standards. They aim to enhance the guest journey from entry to departure, seize sales opportunities, and ensure smooth table turnover. Each day presents new challenges, from serving and making drinks to running food and welcoming guests, all in a fast-paced environment that encourages growth and satisfaction.
Key Responsibilities
1. Knowledge of Menu and Layout: Acquire comprehensive knowledge of the menu, promotions, drinks, layout, and site-specific practices.
2. Take Ownership of the Floor: Oversee floor responsibilities proactively, manage tasks effectively, and support restaurant operations.
3. Bar Support: Be cross-trained on bar duties to assist as needed and help maintain cleanliness standards.
4. Welcoming Guests: Greet guests warmly to set a positive tone for their visit.
5. Provide Feedback: Communicate guest comments to managers to improve service quality.
6. Allergy and Safety Procedures: Follow allergy procedures and safety legislation to ensure guest safety.
7. Stay Informed: Keep updated on company and restaurant news via meetings and communication channels.
8. Maintain Cleanliness: Keep all front-of-house areas tidy, including guest toilets.
9. Procedures and Safe Practices: Demonstrate commitment to learning and following correct procedures and safety practices.
10. Health and Safety: Strictly adhere to health and safety guidelines to ensure a safe environment.
11. Team Collaboration: Work closely with the team to ensure workflow efficiency.
12. Monitor Food and Drinks: Oversee timing and quality, reporting issues promptly.
13. Training: Complete all training requirements and assist in training new staff.
14. Guest Service Priority: Always prioritize guest satisfaction with a positive attitude and friendly demeanor.
15. Opening and Closing Duties: Perform all opening and closing tasks diligently for smooth operations.
Benefits & Rewards
* Staff food during shifts
* Ongoing development and training
* Additional holiday days after 5 years
* Cycle to Work Scheme
* Discounts on gym memberships and various retailers
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