Ready to be the frontline of exceptional client support? At Evri, our technology keeps the business moving - and our clients rely on us to keep everything running smoothly. As the first point of contact for technical support, you’ll play a vital role in helping clients stay connected, informed and supported across our logistics technology platforms.
If you love solving problems, enjoy speaking with customers and thrive in a fast‑paced tech environment, this could be the perfect next step for you. Join us as an IT Client Service Desk Analyst and help deliver fast, accurate and friendly support that keeps our clients’ operations moving.
What you’ll be doing
As an IT Client Service Desk Analyst, you’ll handle client queries, incidents and requests across a range of systems, ensuring every interaction is managed with professionalism, accuracy and care.
Key Responsibilities
* Act as the first point of contact for client IT support, delivering timely and professional assistance.
* Log, track and resolve incidents and service requests in ServiceNow, meeting agreed SLAs.
* Troubleshoot technical issues efficiently and provide clear, supportive guidance to clients.
* Take ownership of requests from start to finish, escalating where needed.
* Maintain accurate client profiles and ensure data is managed in line with GDPR requirements.
* Keep precise records of interactions and resolutions.
* Contribute to the knowledge base and help clients navigate systems effectively.
What you’ll bring
* Experience in a service desk or IT support environment.
* Strong communication and interpersonal skills.
* Confidence using ServiceNow or similar ITSM tools.
* Ability to diagnose issues logically and quickly.
* Strong attention to detail and accurate record-keeping.
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